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Privacy Policy

This Privacy Policy outlines how WebKreativo collects, uses and protects personal information in accordance with applicable privacy laws in Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to all personal information that WebKreativo collects, stores or manages through its website, digital platforms and services.

It includes all personal information held within our systems and records, for which WebKreativo is responsible for handling in accordance with applicable privacy laws.

This Privacy Policy explains how WebKreativo collects, uses and protects personal information when you interact with our services or visit our website.

We collect and handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring that your information is managed in a secure, transparent and responsible manner.

  • WebKreativo collects and handles personal information in accordance with applicable privacy laws in Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
  • These laws govern how organisations collect, use, store and protect personal information.

DATA CONTROLLER:

WebKreativo is responsible for the collection and handling of personal information obtained through its website, services and digital channels.

We may manage this information directly or through our team, contractors or third-party service providers who support the delivery of our services and are subject to confidentiality and security obligations.

If you have any questions about how your personal information is handled or about this Privacy Policy, you can contact us using the details below.

Contact Details
You can contact us using the following details:

  • Address: Southbank, Melbourne, VIC, Australia
  • Phone: +61 426 119 212
  • Email: sales@webkreativo.com.au

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

  • Personal information:

    Information that identifies, or could reasonably identify, an individual.

  • Sensitive information:

    Information that is more private in nature and requires a higher level of protection.

  • Handling of personal information:

    Any activity relating to personal information, including its collection, storage, use or disclosure.

  • Third parties:

    Service providers, platforms or partners who may have access to personal information.

WebKreativo handles personal information in accordance with key principles designed to ensure it is used responsibly, securely and transparently:

  1. Lawful and appropriate use:

    We collect and use personal information in accordance with applicable laws and only for legitimate purposes related to our services.

  2. Purpose:

    We use personal information only for the specific purposes for which it was collected, ensuring it is relevant and necessary.

  3. Consent:

    Where required, we obtain consent before collecting or using personal information.

  4. Data quality:

    We take reasonable steps to ensure personal information is accurate, up to date and complete.

  5. Transparency:

    You may request information about how your personal information is used at any time.

  6. Limited access:

    Access to personal information is restricted to authorised personnel and trusted service providers who require it to perform their functions.

  7. Security:

    We implement appropriate measures to protect personal information.

  8. Confidentiality:

    All personal information is treated as confidential, including after our relationship with you has ended.

YOUR RIGHTS  

As a user, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your personal information if it is inaccurate or incomplete.
  • Request the deletion of your personal information where appropriate, subject to any legal obligations.
  • Understand how your personal information is used.
  • Request a copy of your personal information.
  • Make a complaint if you believe your information has not been handled in accordance with applicable laws.

WebKreativo is committed to:

  • Using personal information only for the purposes for which it was collected.
  • Protecting personal information by implementing appropriate technical and organisational security measures.
  • Taking reasonable steps to ensure personal information is accurate, up to date and properly managed.
  • Responding to requests relating to personal information within a reasonable timeframe.
  • Providing access to personal information where required and in accordance with applicable laws.
  • Collecting personal information using lawful, fair and transparent means.

If you would like to access, update, correct or delete your personal information, or if you have any questions about how your personal information is collected, used or handled, you may contact us at any time using the details below:

Email: sales@webkreativo.com.au

Phone: +61 426 119 212

Address: Southbank, Melbourne, VIC, Australia

We will take reasonable steps to respond to requests relating to personal information within a reasonable timeframe.

In some cases, we may need to verify your identity before processing your request.

If you believe your personal information has not been handled in accordance with applicable privacy laws, you may lodge a complaint and we will review it promptly.

Requests to access, update, correct or delete personal information may be made by:

  • The individual to whom the information relates.
  • A person authorised by that individual.
  • A legal representative, where applicable.
  • We may, in some circumstances, request additional information to verify the identity or authority of the person making the request.

Where a request relates to the personal information of a minor, it must be made by a parent, legal guardian or authorised representative.

WebKreativo collects and handles personal information to operate its services, improve user experience and manage business relationships.

Personal information may be used for the following purposes:

  1. To provide and manage our services.
  2. To communicate with you regarding your enquiries, projects or requests.
  3. To send information about our services, including marketing and promotional communications, where permitted by law.
  4. To prepare proposals, quotations and manage relationships with clients and suppliers.
  5. To analyse how our services are used and improve performance.
  6. To conduct satisfaction surveys and evaluate service quality.
  7. To manage requests, enquiries or complaints.
  8. To comply with legal and contractual obligations.

We may also use personal information for internal purposes, including:

  • Statistical analysis and process improvement.
  • Administrative and operational record keeping.

In some circumstances, we may disclose personal information to trusted third-party service providers who support the delivery of our services (including marketing platforms, analytics providers and hosting services). These providers are required to handle personal information in accordance with confidentiality and security obligations.

Sensitive information will only be collected and handled where necessary and in accordance with applicable privacy laws.

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WebKreativo collects and handles personal information in various ways when you interact with our services or digital channels.

We may collect personal information when:

  • You complete forms on our website.
  • You contact us via email, WhatsApp or other communication channels.
  • You request information, quotations or services.
  • You interact with our advertisements or digital content.
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By providing your personal information voluntarily, you agree to its collection and handling in accordance with this Privacy Policy.

In some circumstances, your consent is provided through clear and affirmative actions, such as submitting a form or contacting us.

We may contact you via:

  • Email
  • Messaging applications (including WhatsApp or similar platforms)
  • Phone calls

You may opt out of receiving marketing communications at any time.
Sharing Information

We may disclose personal information to third-party service providers who assist us in operating our services, including marketing platforms, analytics providers and hosting services.

You are responsible for ensuring that the personal information you provide is accurate and up to date. You may request corrections or deletion of your personal information at any time, subject to applicable legal obligations.

Security
We take reasonable steps to protect personal information from unauthorised access, loss or misuse.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Access
Our contractors and service providers who have access to personal information are required to handle it in accordance with confidentiality and security obligations, and only for authorised purposes.

International Transfers
Personal information may be stored or processed outside Australia by trusted service providers who support our operations.

Children
We do not knowingly collect personal information from minors without appropriate consent from a parent or legal guardian.

This Privacy Policy is effective from the date it is published on our website and will remain in effect unless and until it is updated or replaced.

WebKreativo may update or modify this Privacy Policy from time to time. Any changes will be published on this page and will take effect from the date of publication.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use and handle your personal information.

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